Evergreen FAQs for KDL Cardholders


The following is a list of commonly asked questions about Grand Rapids Public Library's transition to the Evergreen catalog. You can select a particular question or continue down the page to view all content.

Questions:

  1. What is Evergreen?
  2. Why is this change occurring?
  3. Can I still use my library card at a Grand Rapids Public Library?
  4. Will Grand Rapids Public Library still be in the Lakeland Library Cooperative?
  5. Will I still be able to place holds on Grand Rapids Public Library materials?
  6. When is this going to happen?
  7. Where do I pay my fines?
  8. Can I still return books to Grand Rapids Public Library?
  9. Will I be able to access my account information online?
  10. I've lost my card. Can I get a new one at a Grand Rapids Public Library?
  11. Will I still be able to use the Internet at a Grand Rapids Public Library?
  12. How can I renew my materials?
  13. I'm unhappy about these changes!
  14. Who can I contact for more information?

 


 

  1. What is Evergreen?
    Evergreen is an open source catalog system that is being installed by the Grand Rapids Public Library. Kent District Library will continue using its current catalog system, LakeNet.
  2. Why is this change occurring?
    Grand Rapids Public Library maintains that the switch to Evergreen "significantly reduces the cost of the catalog system and offers more flexibility and local control to customize the system to better meet patrons' needs." Unfortunately, Evergreen does not currently meet the needs of the Kent District Library because it does not yet have all the functions necessary for us to operate (for example, Acquisition and Inventory control). We will continue to evaluate Evergreen as it develops.
  3. Can I still use my library card at a Grand Rapids Public Library?
    Yes.
  4. Will Grand Rapids Public Library still be in the Lakeland Library Cooperative?
    Yes — they are not pulling out of the cooperative. But they are pulling out of the Lakeland catalog system, LakeNet.
  5. Will I still be able to place holds on Grand Rapids Public Library materials?
    Yes. There will be a link to the Evergreen catalog on the LakeNet catalog. By accessing the Evergreen catalog, you will be able to place holds on GRPL materials. Be aware you will need to pick up that hold at a Grand Rapids Public library.

    Tip! — Instead of placing a hold in the Grand Rapids Evergreen catalog, click on the new MelCat search (coming October 1st) which gives you access to library collections across the state. If you find the item you are looking for in MelCat, you can request the book to be delivered to your home KDL branch.
  6. When is this going to happen?
    Grand Rapids Public Library will begin using Evergreen on September 29, 2008.
  7. Where do I pay my fines?
    That will depend on where the item came from. If the fine has accrued on a Grand Rapids item, you must pay your fines at a Grand Rapids Public library. Fines for all other Lakeland library items may be paid for at a KDL branch.
  8. Can I still return books to Grand Rapids Public Library?
    We STRONGLY RECOMMEND that your return your items to the same location where you checked them out from. Grand Rapids Public Library will not be able to check in other libraries' materials on the Evergreen system and will simply send them back to the owning library to be checked in. Fines may accrue until the item is checked in.
  9. Will I be able to access my account information online?
    Yes. You will still be able to check your account information through the LakeNet system. However, if you check out items from Grand Rapids Public Library, you will have a separate Evergreen account that you will now need to check.
  10. I've lost my card. Can I get a new one at a Grand Rapids Public Library?
    No. You must get your replacement KDL card at a KDL branch. Grand Rapids Public Library cannot issue a KDL replacement card and will not check out items to you until a card is issued.
  11. Will I still be able to use the Internet at a Grand Rapids Public Library?
    Yes, but you must have your KDL card with you. You will also need to establish a new Evergreen PIN number. See a GRPL staff member for assistance.
  12. How can I renew my materials?
    You can still renew KDL materials and any other items borrowed from other Lakeland libraries online or through the telephone renewal system (616-647-2665). To renew items from Grand Rapids Public Library, you will need to renew the items through Evergreen or by contacting a Grand Rapids Public library.
  13. I'm unhappy about these changes!
    We understand that these changes may be confusing and inconvenient if you use Grand Rapids Public library and its materials. Unfortunately, we have no control over this decision but are working hard to ensure that the transition is as smooth as possible for our patrons.
  14. Who can I contact for more information?
    KDL cardholders:
    For questions and additional assistance, please call 616-784-6074 or use our Ask KDL service.

    Grand Rapids Public Library cardholders:
    If you have questions, please contact Grand Rapids Public Library at 616-988-5400 or visit their website at www.grpl.org.

    Other library cardholders:
    Please contact your local library.