Frequently Asked Questions


The following is a list of commonly asked questions. You can select a particular question or continue down the page to view all content.

Questions:

  1. What is my PIN? How do I go about locating my PIN?
  2. What are the KDL branch library hours?
  3. On which holidays are KDL branches closed?
  4. How do I get a Kent District Library card?
  5. I can't find my library card. How do I get a new one?
  6. How many item holds can I place on my card?
  7. How many library items can I borrow at a time?
  8. When are my materials due back to the library?
  9. How can I renew library materials?
  10. Where can I return my library materials?
  11. What happens if my library materials are overdue?
  12. How do I find out which books (music, movies, etc.) the library owns?
  13. Can I recommend that the library purchase a book, movie, etc.?
  14. Which magazine titles does the Kent District Library own?
  15. I've heard I can have library items transferred from other libraries. How do I do this?
  16. What is the library's computer use policy?
  17. Does the library offer wireless Internet access?
  18. How do I find and apply for a job at the library?
  19. How do I volunteer at the library?
  20. What type of reference services are available?
  21. What are the individual KDL branch community room policies?
  22. Which KDL branches recycle used batteries?
  23. What is the Lakeland Library Cooperative?

 


 

Answers:

 

1. What is my PIN? How do I go about locating my PIN?

Your PIN (Personal Identification Number) is a unique four-digit code needed to access a number of library services, including your online library account information. The PIN you are originally assigned is the last four digits of your telephone number; however, you can update your PIN at any time through your online account.

If you cannot recall your PIN and you have signed up for email alerts, you can use the "Forget Your PIN?" feature to choose a new one. You can also contact your local branch or our Patron Services Department (616-784-2007 or contact@kdl.org) and a staff member can assist you.

2. What are the KDL branch library hours?

For KDL branch hours, click HERE.

3. On which holidays are KDL branches closed?

To view a list of scheduled library closings, click HERE.

4. How do I get a Kent District Library card?

In order to get a Kent District Library card, you must live within the Kent District Library service area. If you are in the KDL service area, bring a valid MI driver's license or ID along with proof of current residence (updated driver's license or recent mailing) to your local KDL branch library. Minors must obtain written consent (co-signer on registration card) by a parent or guardian in order to obtain a library card. After completing a short form, you will be issued a library card. This library card is valid at over 70 libraries in West Michigan as part of the Lakeland Library Cooperative arrangement.

You may also register for a KDL card online. Simply fill out the online registration form, identify your local KDL branch location, and your card will be ready and waiting for you to pick up when you present proper identification in person at that location.

Please note that City of Grand Rapids residents must go to a Grand Rapids Public Library location to register for a library card. KDL cannot issue library cards to GRPL residents. Likewise, GRPL cannot issue library cards to residents of KDL's service area.

5. I can't find my library card. How do I get a new one?

If you've lost your library card or believe your card to be stolen, please visit your local branch library or fill out our lost card form to receive a free replacement card. Please note that failure to promptly report a lost or stolen card may result in fines for library materials illegally checked out on your card by an unauthorized user. You should also report a lost library card to Grand Rapids Public Library.

6. How many item holds can I place on my card?

You may currently have a maximum of 15 item holds placed on your card at any given time.

7. How many library items can I borrow at a time?

At this time the following limits are placed on the borrowing of library materials:

  • A maximum of 100 total items can be checked out at any given time.
  • A maximum of 15 DVD videos can be checked out at any given time.
  • A maximum of 25 music CDs can be checked out at any given time.
  • A maximum of 8 videogames can be checked out at any given time.
  • A maximum of 50 MeLCat items can be checked out at any given time.

8. When are my materials due back to the library?

Checkout periods are as follows:

  • Feature films (nonfiction videos excluded) and magazines: 1 week
  • All other materials: 3 weeks

Due dates are listed on the receipt you receive when you check out materials. You can also check your due dates by logging in to your online account or calling our Patron Services Department at 616-784-2007. Items are due before closing on the date listed. (View KDL branch hours.)

If you wish to receive reminder emails 3 days before your materials are due, please register for our email alert service.

9. How can I renew library materials?

If the item you have checked out is not an Express item or on hold for someone else, you may renew it 1 time for an additional checkout period. You can renew items in person at your local library branch, by logging in to your online account or by calling our Patron Services Department at 616-784-2007. If an item is already overdue when you renew it, fines will be added to your account.

10. Where can I return my library materials?

Library materials checked out from a KDL branch should be returned to a KDL branch (any of our 18 locations). 

11. What happens if my library materials are overdue?

If library materials are returned past their due date, fines will be accrued and noted in your library account.

Library fines are currently as follows: feature films (nonfiction videos excluded) $1.00 per day; all other materials are 15 cents per day. Late fees for feature films are capped at $10.00 per film; late fees for all other materials are capped at $4.95 per item.

You may pay fines in person at any library branch, or online through your library account.

If your library fines and/or bills exceed $10.00, you will be asked to clear the amount due or make a partial payment before being allowed to check out additional items. In addition, those with more than $10.00 in fines will be blocked from using library computers. 

If your library fines exceed $40.00, you have a fine or a billed item that is more than 63 days overdue, and you fail to respond to our notices, your account may be turned over to a collection agency. Contact your local branch library for more details.

12. How do I find out which books (music, movies, etc.) the library owns?

You can search the entire catalog of library-owned material by visiting the online catalog. You can also call any one of our 18 branch locations and talk to your friendly neighborhood librarian!

13. Can I recommend that the library purchase a book, movie, etc.?

You can make purchase recommendations by visiting your local KDL branch location and inquiring within, or by clicking HERE.

14. Which magazine titles does the Kent District Library own?

You can find out which KDL branches own which magazine titles by clicking HERE.

15. I've heard I can have library items transferred from other libraries. How do I do this?

If the Kent District Library does not own the item you are looking for, you can request that we purchase the item, or you may borrow the item from another library.

If the item you want is not available at our library, it can usually be borrowed from another library for you. Materials can be borrowed from any Lakeland Library Cooperative library and delivered to your local branch at no charge. You may request an interloan by calling our Patron Services Department at 616-784-2007, or place the request yourself through the online catalog.

If no Lakeland Libraries own the item you want, you can use the MeLCat service to search over 250 public, academic, school, and special libraries in Michigan. Look for the MeL link in the online catalog to search and place your request. Materials will be delivered to your local branch at no charge.

If the item you want is not available at a Lakeland Library Cooperative library or through MeLCat, Kent District Library cardholders can request that staff search further for it. Requests are sent through the Superloan service, which checks other libraries across the nation to locate a copy of the item available for loan. There is a $5.00 search fee for this service.

16. What is the library's computer use policy?

Basic guidelines for computer use at KDL include:

  • A 60-minute time limit on all standard public computer terminals
  • Time limits may be extended under exceptional circumstances
  • Internet access for those under 18 yrs. of age is filtered
  • You are required to sign up for computer access at some branch locations.
  • Printing from computers is $.15 per page for b&w and $1.00 per page for color.
  • Patrons must have a library card from a Lakeland Cooperative library in order to use KDL computers. Temporary Internet guest cards for non-residents may be issued at the judgment of KDL staff.

    Additional guidelines for computer use can be viewed HERE.

17. Does the library offer wireless Internet access?

Yes, we offer wireless Internet access at all of our 18 branch locations.

18. How do I find and apply for a job at the library?

Openings for Kent District Library jobs can be found in the employment section of our website.

19. How do I volunteer at the library?

There are typically many opportunities for volunteers at the Kent District Library, from getting involved with a Library Friends group to helping out with specific tasks at your favorite branch location. Contact your local KDL branch location to get details on volunteering at that branch.

20. What types of reference services are available?

Library staff are available during all open hours to help you locate your informational and leisure reading needs. Call your local branch or stop by. AskKDL is Kent District Library's online reference service. We're accessible at all hours of the day and night and we'll deliver a response to your question direct to your desktop within 2-3 working days. The Library has a variety of online and research databases available for our users. Some of these resources are also available from your home or office PC.

21. What are the individual KDL branch community room policies?

Many KDL branch libraries feature a community room available for public use. Guidelines for community room use differ from branch to branch, so we recommend contacting your chosen branch location or visiting that branch's individual branch page to view any posted policy guidelines.

22. Which KDL branches recycle used batteries?

All but three of KDL's eighteen branch libraries offer battery recycling services (our Caledonia, Tyrone Twp. and Wyoming branches DO NOT offer this service). Branches offering this service include our Alpine, Alto, Byron Twp., Cascade (24-hour drop-off), Comstock Park, East Grand Rapids, Englehardt, Gaines Twp., Grandville, Kentwood (24-hour drop-off), Krause Memorial, Plainfield, Sand Lake, Spencer Twp., and Walker branches. You can also find additional battery recycling locations in Kent County by clicking HERE.

23. What is the Lakeland Library Cooperative?

The State of Michigan is divided into Cooperatives for the purpose of the distribution of state aid. The Lakeland Library Cooperative (LLC) receives a portion of the Kent District Library’s share of state aid. State aid helps underwrite Cooperative functions such as the interloan delivery system and the Cooperative’s shared integrated library system. Essentially, the Lakeland Cooperative allows for more efficient resource sharing between libraries in the West Michigan area. For map of LLC libraries, click here.