KDL Digital Library Support Request

Before submitting this form, please check to see if your question is answered in one of the following resources:

• Getting Started Videos
• OverDrive Help
• "My Help" Customized Help Wizard
• eBooks & Downloads: Help & FAQs
  

Otherwise, please complete the form below so we can better assist you:

* indicates required fields

* Name:

* Email:

* Library card number:
(Please include all digits without spaces)

Information about the issue...

* Which category best describes the issue?

--Select-- Adobe Activation Burning to CD Content Issue Device Compatibility Download - Mobile App to Device Download - Website to Computer Hold / Waiting List Library Card Update Login to Account Question Return / Early Return Security Upgrade Software Installation Software Issue Suggestion Transfer - Computer to Device Website Other

* Describe the issue including steps taken to produce the problem:

What format were you using?

eBook - EPUB eBook - OverDrive Read (browser-based eBook) Freegal Music Kindle eBook OverDrive eAudiobook - MP3 OverDrive eAudiobook - WMAZinio Magazine

What title(s)?

If there was an error, what did it say?
(copy / paste if possible)

Information about your setup...

* Operating System:

--Select-- Portable Device Linux Mac OS 10.4 (Tiger) Mac OS 10.5 (Leopard) Mac OS 10.6 (Snow Leopard) Mac OS 10.7 (Lion) Mac OS 10.8 (Mountain Lion) Mac OS - Unknown Version Windows 98 Windows 2000 Windows XP Windows Vista Windows 7 Windows 8 Windows - Unknown Version Other

* Internet Browser:

--Select-- Chrome Firefox Internet Explorer Opera Safari Other N/A

* Software Application:

--Select-- Adobe Digital Editions iTunes Kindle App OverDrive Media Console OverDrive Read (browser-based reader) Sony Reader Software Windows Media Player Other

* Device:

--Select-- None --- MOBILE DEVICES --- Android BlackBerry Cruz Tablet iPad iPhone/iPod Touch Kindle Fire Kobo Vox NOOK Tablet/Color Palm Sony Reader Wi-Fi Windows Mobile Windows Phone Windows Tablet Other --- eBOOK READERS --- Aluratek LIBRE BeBook Bookeen (Orizon) Cool-er (Interead) Kindle Kobo Laser EB101 Literati Reader (Kobo) NOOK Pandigital Sony Reader Other --- MP3 PLAYERS --- Coby Creative Zen iPod SanDisk Zune Other