Database Troubleshooting Tips:
When trying to access our databases outside of a KDL branch library, you are required to enter a valid Kent District Library card number (printed on the back of your KDL library card, typically begins with "212"). If you have entered a card number from another institution, it will be prompted as an "invalid card number".
If, after entering your barcode number, you are brought to a new page and asked for a username and password or get an alternate error message, you may want to check the following:
To download the latest browser, select your preference: Firefox, Internet Explorer, Netscape, Safari.
- Do not access through a bookmarked or favorites link.
To access our online databases, you must link from a page on our website (www.kdl.org) and not through a favorite or bookmarked link.
- Ensure Your Browser is Compliant.
The following browsers are compliant with our remote authentication system:
- Internet Explorer: 5 and up
- Netscape 4.75 or later
- Any version of the Firefox or Safari browser.
- Allow/Enable Cookies.
If your browser is not set to allow cookies, you will not be able to access a large number of our online database resources. For more information, view the help documentation of the browser you are using or read this brief "how-to" tutorial: http://www.google.com/cookies.html
- Check Firewall Settings.
If you have a personal firewall or Internet Security on your computer that blocks or masks the header so that websites can not see your IP address, then you will not be able to access our databases remotely. Access to certain databases requires recognition of referring IP addresses. To make the adjustments to the settings of either the personal firewall or the Internet Security, consult the product manufacturer's website or help documentation for assistance. In order to quickly determine if your firewall is causing problems, temporarily disable your firewall prior to library card authentication. Be sure to re-enable your firewall once you've gained access to the database.
- Check Wireless Router Settings.
When using a wireless router/network, you may experience problems accessing some of our databases. If this is the case, try consulting your router's manual for help (it may be blocking or masking the header) or try connecting physically with a cable, if possible.
If you have addressed the issues about and still have problems with database access, please email firstname.lastname@example.org with a detailed description of the problem. If possible, please include the following information: Name, Library card number, Problem database(s), and Attempted access date(s). If possible, please attach a screen shot of the error page (as a .jpg image or pasted to a Word document).
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