Lindsey Dorfman, Director of Branch Services and Operations at Kent District Library, has been named a “Mover and Shaker” in the library industry by the national publication, Library Journal. Dorfman was selected because of her commitment to the profession and her good work in shaping KDL’s service model and addressing Michigan’s low third grade reading scores.
When Michigan passed the Read by Grade Three Law requiring schools to have students repeat third grade if they are more than a grade level behind in reading, Dorfman joined forces with Grand Rapids Public Library, Literacy Center of West Michigan and Kent Intermediate School District to form “Partners in Reading Success,” a coalition working to leverage public library resources and services to help improve student reading scores.
Dorfman also spearheaded the creation and implementation of Kent District Library’s culture and service model called the KDL Way. The KDL Way’s service goals include helping all people feel welcome, comfortable, and acknowledged; providing trustworthy solutions; ensuring that the entire service journey is positive, productive, and seamless and that every person leaves feeling fulfilled and excited for their next visit; and handling complaints proactively so people feel heard.
“At KDL, we believe we can transform lives and further all people through kindness, empathy, and love,” Dorfman says. “These qualities have become the backbone of building authentic relationships and removing barriers to library services.”
Library Journal received more than 300 nominations for the 2019 Movers & Shakers. It named 54 outstanding professionals from across the country committed to providing excellent service and shaping the future of libraries.
Dorfman was honored in the Community Builders category. Other categories include Advocates, Change Agents, Educators, Digital Developers, and Innovators.
The winners will be recognized in June at the American Library Association annual conference in Washington, DC. The Class of 2019 brings the total number of Movers & Shakers to more than 900.
“The 54 individuals honored are powerful,” said Francine Fialkoff, Project Manager and Cofounder of LJ Movers and Shakers. “They provide solutions to move the needle on critical issues such as literacy and health, race, social justice, and gender bias.”
Dorfman received her MLIS from Wayne State University in 2006. She has been the Director of Branch Services and Operations at KDL since June of 2016.
Grand Rapids Business Journal