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cloudLibrary FAQ

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cloudLibrary has published a major update for iOS, Android and Kindle Fire in early May. What's changed?

In addition to enhanced search capabilities and language filters, the update also fixes audio playback issues and provides additional language support. Our Patron Services team is available to assist you with updating your device. Call them at 616-784-2007 or online at AskKDL.

cloudLibraryWhy was OverDrive/Libby replaced by cloudLibrary?

cloudLibrary will increase the number of copies available to KDL patrons while reducing hold times and helping the library’s budget go further. No additional accounts are required -- just log in with your library card number -- and an easier method for returning digital materials early will get titles to the next person waiting on hold faster.

Why not offer both OverDrive/Libby and cloudLibrary? 

Offering both services would be cost-prohibitive because we'd need to maintain and support collections in both systems.

How can I get help in using cloudLibrary?

Visit cloudLibrary's support page to download a user guide, watch how-to videos or search for other help topics. For KDL support, call us at 616-784-2007 or use our Online Technical Support Request Form.

How can I get started with cloudLibrary?

Downloading the cloudLibrary app and linking to KDL

Starting using cloudLibrary to search, checkout, place holds, etc.

What devices are compatible with cloudLibrary?

  • Android – 4.1 and up
  • iOS Devices – iOS 9.0 an up
  • Kindle Fire - 3rd generation and up
  • Kobo
  • Mac OS – OS X.6.x or newer (i.e. Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Capitan, Sierra, High Sierra)
  • Nook – Android 4.1 or up
  • Windows – Windows 7, Windows 8 and Windows 10

Why can’t I use the cloudLibrary app with Kindle FreeTime?

The cloudLibrary app is not currently on the list of approved apps on the Amazon App Store. This means users will need to access the cloudLibrary app using the normal tablet settings, outside of the Kindle FreeTime setting.

What can I do if installing on Kindle Fire is extremely slow?

The most recent Fire OS update appears to cause installation of third-party apps to run slow. See this page for details for Kindle Fire.

Will I be able to use my Kindle eInk reader?

Unfortunately, no. Amazon, the manufacturer of Kindles, has not partnered with any library vendors besides OverDrive. Because Kindle eInk devices operate on a proprietary operating system, they can’t read EPUB files. Most eBook services, including cloudLibrary, use EPUB files. If you wish for cloudLibrary to be compatible with Amazon eInk devices, please express your concerns directly to Amazon via email at kindle-feedback@amazon.com. KDL and cloudLibrary are interested in working with Amazon, and it’s helpful for Amazon to hear from eInk users.

Please contact KDL Patron Services at 616-784-2007 to determine if your device is compatible and explore your options.